Shipping Policy

At Chicshell, we want your shopping experience to be smooth from start to finish—that includes fast, reliable, and secure delivery of your order.

Order Processing Time
We get to work on your order right away! It usually takes 1–3 business days to process your order and prepare it for shipping.

Estimated Delivery
Once your order is on its way, you can typically expect delivery in 5 to 9 business days. Keep in mind that delays due to customs or location-based logistics may occur, but we’ll do our best to get it to you on time.

Who Delivers Your Package?
We team up with trusted shipping carriers to make sure your package arrives safely. We choose the best delivery method based on your location and order size.

Tracking Made Easy
Once your order ships, you’ll get a confirmation email with a tracking number so you can follow your package every step of the way—either on our site or through the carrier’s website.

Shipping Costs? On Us!
We’re happy to offer free shipping on all orders!
If you’re ordering from outside the country, just be aware that your local customs office may charge import taxes or fees—that’s out of our control and would be your responsibility.

Where Do We Ship?
We deliver to many places around the globe! If you live in a remote or restricted area, feel free to contact us before placing your order to confirm shipping availability.

Some Items May Be Restricted
A few products may have shipping restrictions depending on your local laws or the shipping company’s policies. If that’s the case, we’ll let you know right away and help find a solution.

Have a Question?
Whether it’s about tracking, shipping times, or destination rules, we’re here to help. Just reach out to our support team!

Contact Information
Company: RheinTech Energy GmbH
Email: shop@chicshell.de
Address: Josefstr. 10, 51377 Leverkusen